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Stay Well

Our guests matter to us! We wish you well regardless of where your travels take you and when you stay with us, we are committed to ensuring your stay keeps you well by delivering our five core promises. Our Stay Well initiative is focused on the health and safety of our guests and associates. Be confident and comfortable knowing WaterWalk is working for you.

Be Well

Prior to your arrival, stringent cleaning protocols and the disinfecting of the 6 high touch categories in each room is mandatory. During your stay, our promise is to ensure your wellness by executing a rigorous, interval disinfecting regime in all high tra c and public space areas. Be Well.

Sleep Well

You will sleep with comfort and confidence knowing your bed linens have been washed using the innovative cleaning technology called Ozone (at most WaterWalk properties). This hygienic cleaning program, designed by leading experts in the hospitality industry, ensures your linens and terry are clean, free of viruses, bacteria and pathogens. Sleep well at night knowing we have you covered.

Stay Safe

During your stay, WaterWalk is committed to making every e ort to help keep you safe. We take social distancing seriously whether you are in a public space, high tra c area or the elevator. Hand sanitizing stations will be made available at major tra c areas and friendly signs reminding everyone to STAY SAFE will be posted.

Rest Assured

Check-in will be a breeze. Arrival packets will be pre-made by associates required to wear gloves and trained in disinfecting procedures. Your room key(s) along with a pen will be disinfected and remain untouched until your arrival. The check-in desk will be disinfected after every check-in and on strict intervals thereafter. In response to the changing marketplace conditions, WaterWalk is committed to ensuring our guests experience flexibility during these unsettling times. Rest assured, change fees and/or reservation cancellations will be handled with care.

Trust Our Team

WaterWalk is committed to keeping our associates safe and well trained. Appropriate personal protective equipment will be worn by all associates based on their role and responsibilities. Our team members are committed to practicing stringent disinfecting guidelines and protocols, including rigorous cleaning techniques in all guest rooms and public spaces. WaterWalk’s teams care about the wellbeing of each guest. We are all committed to ensuring you Stay Well.